Cancellation Policy

Cancellation Policy

E&S Doctors is committed to ensuring that the best possible service is provided to all patients. We understand that it can sometimes be difficult to get a routine appointment with a GP, however, a patient that does not attend a booked appointment would adversely impact on other patients that desperately need it.

Cancellation, Changes or Missed Appointments Policy.

It would apply when the patient has not contacted the practice in advance of 5 working hours to cancel, change or where the cancellation is so late that it makes it impossible to allocate that time to another patient who needs treatment.

Please bare in mind that this is time of your arrival. The time that the doctor see you may change depending on the volume of patients on the day. You need to come alone and on time.

Advanced Notice

We kindly ask that the patient provide a minimum of 5 working hours notice if they cannot attend their appointment. This provides us with the opportunity to offer this appointment time to another patient.

E&S Doctors reserve the right to charge a ‘Did Not Attend / Late Cancelation, Change’ fee if the patient fails to notify us of any changes/cancellation of their appointment within the requested time.

‘Did Not Attend / Late Cancelation’ fee

Due to a high number of non-attendances and cancellations for GP / Consultant appointments, we are now requesting the appointments to be paid up front and €100 per consultant appointments. If the patient needs to cancel an appointment, we kindly ask to send us an email a minimum of 5 working hours before the appointment and the fee will be refunded. If the patient fails to notify or miss the appointment, the fee is not refunded.

If you need to cancel an appointment you can do this by email:

Email – cancelation@esdoctors.ie

Please include your full name, date of birth, appointment date, appointment time and reason for cancellation to:

If you have any questions, please do not hesitate to contact us.