Cancellation Policy

Cancellation Policy

E&S Doctors is committed to ensuring that the best possible service is provided to all patients. We understand that it can sometimes be difficult to get a routine appointment with a GP, however, a patient that does not attend a booked appointment would adversely impact on other patients that really need it.

Cancellation, Changes or Missed Appointments Policy

If you need to cancel an appointment, you can do this by email: CANCELATION@ESDOCTORS.IE
Please include your full name, date of birth, appointment time and appointment date.

From 01 of September 2023, An appointment fee of €30 will be applied for all appointment cancellations, the remaining amount will be reimbursed to the same credit card number used for payment. Please note that the reimbursement process takes 5 working days and once payment has been made it may take up to 10 days depending on the client’s bank.

Please bare in mind that this is time of your arrival. The time that the doctor see you may change depending on the volume of patients on the day. You need to come alone and on time.

Advanced Notice

Patients have the option to make a single change of appointment. After a first change of appointment, a second change cannot be made and a charge of €30 will be applied. This provides us with the opportunity to offer this appointment time to another patient.

E&S Doctors reserve the right to charge a ‘Did Not Attend / Late Cancelation, Change’ fee if the patient fails to notify us of any changes/cancellation of their appointment within the requested time.