Cancellation, Changes or Missed Appointments Policy

E&S Doctors is committed to ensuring that the best possible service is provided to all patients. We understand that it can sometimes be difficult to get a routine appointment with a GP, however, a patient that does not attend a booked appointment would adversely impact on other patients that really need it.

Reschedule:

Patients can reschedule their appointment once with at least 24 hours’ notice. Any further changes will incur a €30 fee.

Cancellations:

To cancel an appointment, please email cancellation@esdoctors.ie with your full name, date of birth, appointment time, and date.

A €30 cancellation fee will apply. The remaining amount will be refunded to the same payment method used. Refunds take 5 working days to process and may take up to 10 days to appear, depending on your bank.

A no-show, late or missed appointment will also incur a €30 cancellation fee. Please arrive on time and alone.